Frequently Asked Questions

How do I place an order?

Simply drop us a message about what you are after with this form and we will get back to you shortly to kick start your ordering process.

What is the process like?

Firstly, we shortlist the perfect diamond for you according to your budget and preferences. Then, we finalise the custom ring setting design together with you and our ring setting artisans. Throughout this entire process, you will have a dedicated team to offer advice and guidance. While you might likely only be shopping for a ring once in a lifetime, we are doing so on a daily basis so you can count on our expertise to get you that perfect ring.

Can I just buy loose stones and do the setting on my own?
Yes of course, we understand you may already have your own jeweler that you would be more comfortable to work with on the setting. We sell loose stones without the setting as well.

 

I do not see any diamonds on your site, how do I know what is available?

Our inventory of diamonds has a high turnover rate and is challenging for us to update it live on our site as its movement is so rapid. However, rest assured that we would definitely have what you are looking for. Simply drop us a message about what you are after and we will get back to you shortly.

I do not see any ring designs on your site, how do I pick my setting?

We are able to customise absolutely any ring design you have in mind. If you have photos of the exact design you want, that’s great. If it is just an idea that is in your head, we have talented designers on our team that can help bring your vision into reality. We will create 3D digital renderings which can be rotated 360˚ for your perusal to ensure you are satisfied with the design before we finalise it.

Do you have any diamonds in store that we can view in person?

Customers often have very specific requests for diamond specifications, and therefore it is not practical to hold stock. With the advancement of technology, we are able to view diamonds online in extreme detail with 360˚ videos. In return, we pass on these savings to our customers where they get the exact diamond they are after, and at a good price too.

What are lab grown diamonds and why should I buy them?

Please refer to our Education pages for more information. But in a few words, Lab Grown Diamonds are ethical, environmentally friendly, genuine, more affordable and hence of a higher quality. In the present world where the standard of living is high, you are probably better off spending the premium of a mined diamond on something else.

Are your diamonds certified?

Yes, all our diamonds are certified with IGI. However, special requests can be made for them to be certified with other governing bodies such as GIA, or even uncertified if required.

I read online that IGI is less reputable than GIA certification, what are your inputs?

While that might be true to a certain extent, IGI is the leading lab for lab grown diamonds that is highly reputable. Please refer to our Education pages for more information. However, if you still feel more assured with a GIA certificate, that too can be arranged. 

Why should I trust your company with my money?

We are an ACRA registered company with licenses from Singapore Police Force and Ministry of Law, any fraudulent activity can be taken up with the authorities.

Why should I buy from you guys and not from other companies?

We are a small and dedicated team with the flexibility to meet your needs. We pride ourselves in taking great care of our valued customers who often end up becoming friends. You will be dealing directly with our Founders and Partners because we believe in creating that personal touch. We would also go out of our way to make sure that you are comfortable and well taken care of throughout the process and beyond.

 

Do you provide any other services?

We aim to be a one stop solution for all your wedding needs. Speak to us about topics from Wedding Planning to Photography as well! We have tie ups with various partners to provide you advice on where to go after a successful engagement.

© 2020 by The Better Diamond Pte Ltd