Terms & condition

Last updated on: December 21, 2018

Welcome to www.TheBetterDiamond.com.

www.TheBetterDiamond.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer support pages to help make your shopping experience with us as enjoyable and problem-free as possible. Please read them carefully. By visiting or using this web site or any other The Better Diamond web site or service, you acknowledge that you have read and understood, and agree to be bound by, these Terms of Use. You also agree to comply with all applicable laws and regulations, including Singapore Copyright and Trademark laws. If you do not agree to these terms, please do not use any The Better Diamond web site.

Privacy

Please review The Better Diamond Privacy Policy, which also applies to your visit to and use of any The Better Diamond website.

Ownership and Copyright

This www.TheBetterDiamond.com website is owned and operated by The Better Diamond Singapore. Unless otherwise noted, all design and content included on this website, including text, graphics, logos, icons, images, artwork, audio and video clips and software are properties of The Better Diamond (or is used under license to The Better Diamond) and is protected by Singapore and international copyright laws.

Trademarks

The Better Diamond, www.TheBetterDiamond.com, and other marks indicated on The Better Diamond’s website(s) are trademarks and/or service marks of The Better Diamond. Other graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of The Better Diamond. The Better Diamond’s trademarks, service marks and trade dress may not be used in connection with any product or service that is not The Better Diamond’s, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits The Better Diamond. All other trademarks related to the products sold on this website are the sole property of their respective owners.

Nothing on this website or in these Terms of Use should be construed as any license or right to use any trademarks or service marks displayed on the web site without the express written permission of The Better Diamond or the trademark or service mark owner. Neither the names “www.TheBetterDiamond.com” or “The Better Diamond” nor The Better Diamond’s logos may be used for any purpose without The Better Diamond’s prior written consent. The Better Diamond’s logos may not be used as a “hot” link to any other website without The Better Diamond’s prior written consent.

Use of Website

The Better Diamond’s website(s) and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of any The Better Diamond website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any The Better Diamond website. However, you may download, electronically copy and print any of the content of a The Better Diamond website for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any The Better Diamond website in any manner that may be harmful to the operation of the web site or its content.

Your Account

If you access or use any The Better Diamond website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. If you are under 18 years old, you may use www.TheBetterDiamond.com only with the involvement of a parent or guardian. The Better Diamond reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.

Comments and Suggestions

We appreciate hearing from our customers and welcome your comments and suggestions regarding The Better Diamond ‘s website(s) and the products offered for sale by The Better Diamond, provided that such comments and suggestions are not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.” You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any comment or suggestion.

If you do submit comments or suggestions, you should be aware that The Better Diamond’s policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. The Better Diamond values your feedback on our products and our service but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. Any feedback, comments or suggestions that you do send to The Better Diamond will become the property of The Better Diamond and shall not be subject to any obligation of confidentiality on the part of The Better Diamond. The Better Diamond shall not be liable for any use or disclosure of any such feedback, comments or suggestions. The Better Diamond shall be entitled to unrestricted use of any such feedback, comments or suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person who submitted the information.

Product Descriptions

The Better Diamond makes all reasonable efforts to display the products listed for sale on its website(s) as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, will affect the colours that you actually see on your screen. The Better Diamond cannot guarantee that your monitor’s display of any product colour, texture or detail will be accurate. In addition, The Better Diamond does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While The Better Diamond makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, The Better Diamond reserves the right to refuse sale that item. If a product offered by The Better Diamond is not as described, your sole remedy is to return it in unused condition.

Price Changes & Product Availability

At The Better Diamond, we aim to keep our prices as competitive and fair as possible, in order to pass the savings onto our valued customers. However, the prices of our diamonds, gold and other precious stones and metals are aligned very closely with the international market rates and standards. The Better Diamond reserves the rights to adjust our prices accordingly as deemed fit. Therefore the price of an item may be updated without prior notice. At The Better Diamond, we seek to maintain a balance between storing our product stock, and reducing our inventory listings. Therefore some of our popular products may be sold out and may take up to 4 weeks to be available, depending on the processing lead time required from our manufacturing department. Should you encounter any product(s) that you are interested in but is deemed as unavailable, you may contact us at sales@thebetterdiamond.com to check on the soonest available period.

Other Sites

The Better Diamond’s website(s) contain links to websites that are not maintained by The Better Diamond. We try to include links to only those websites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any websites other than our own and cannot guarantee that such websites will not change without our knowledge. The inclusion of a link in this web site does not imply The Better Diamond’s endorsement of the website. If you decide to use any links to access other websites, you do so at your own risk.

Disclaimer of Warranties and Limitation of Liability

THE MATERIALS AND INFORMATION PROVIDED BY THE BETTER DIAMOND ON ANY OF ITS WEB SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE BETTER DIAMOND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACCESS TO, AND USE OF ALL THE BETTER DIAMOND WEB SITES(S) IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE BETTER DIAMOND DISLCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE BETTER DIAMOND DOES NOT WARRANT THAT IT’S WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM THE BETTER DIAMOND ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE BETTER DIAMOND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus,  is an event outside human control, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that The Better Diamond is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.

The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall The Better Diamond’s aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to The Better Diamond by you for accessing The Better Diamond’s website(s).

Indemnity

You agree to defend, indemnify, and hold harmless The Better Diamond and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any The Better Diamond website or your breach of these Terms of Use.

Applicable Law

By visiting The Better Diamond’s web site(s), you agree that the law of Singapore, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and The Better Diamond. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms of Use is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms of Use shall nevertheless remain in full force and effect. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and The Better Diamond relating to your access to and use of www.TheBetterDiamond.com website(s).

Dispute Resolution

Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court located in Singapore.

Promotion

A promotional discount cannot be used:

  • After an order has been placed; or
  • In conjunction with any other offer or discount (sales Item)        

Promotional discounts are:

  • Only available while supplies last;
  • Non-transferable, not for resale, and not redeemable for cash; and           

The Better Diamond reserves the right to withdraw, amend or cancel a discount offer without prior notice.

The Better Diamond reserves the right to amend terms and conditions includes changing the price of the promotion or offer, terminating the offer before stated validity date, changing the details of the promotion or offer or any other changes in order to protect the interests of the company or under circumstances of abuse.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

All visuals used in promotional collaterals are strictly for illustration purposes only.

Terms of promotions may vary Online and In-store. Consumers are advised to clarify with the store or email sales@thebetterdiamond.com before purchase.

Modification

The Better Diamond reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit The Better Diamond website, your visit to and use of such web site will be subject to and bound by the then current version of these Terms of Use.

The Better Diamond’s website(s) are operated by The Better Diamond from its office in Singapore. The Better Diamond makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access any The Better Diamond website from other locations do so on their own initiative and are responsible for compliance with applicable local law.

Last updated on: December 21, 2018

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