CARE GUIDE
All pieces at The Better Diamond are made with love and care. While we extend professional servicing for our jewellery, the following guide will help maintain the integrity of your keepsakes for a lifetime.
We recommend removing your pieces when engaging in the following practices:
AVOID STRENUOUS ACTIVITY
Remove your jewellery before engaging in strenuous activities such as exercising, lifting heavy objects, or any movement that may expose it to impact. Jewellery should be protected from hard knocks and surface scratches, as these can weaken settings and increase the risk of stones becoming loose or falling out.
KEEP AWAY FROM HARSH CHEMICAL
Avoid exposing your jewellery to harsh chemicals found in cleaning products, as well as certain shampoos, body washes, lotions, and perfumes. These substances may damage metal finishes, affect the appearance of gemstones, or cause discolouration over time. Lotions and cosmetics can also build up around prongs and settings, attracting dust and making your jewellery appear duller and more difficult to clean.
REMOVE BEFORE SWIMMING
Do not wear your jewellery while swimming. Chlorine can be especially harsh on metals, and prolonged exposure may cause damage over time. Water can also cause fingers to shrink slightly, which increases the risk of rings slipping off and being lost.
REMOVE DURING HANDS-ON TASKS
It is best to remove your jewellery before doing everyday hands-on activities such as cooking, baking, washing dishes, gardening, painting, throwing ceramics, or any similar work. These activities may expose your piece to knocks, residue, chemicals, or debris that can affect both its appearance and structural integrity.
CLEAN GENTLY AND REGULARLY
We recommend keeping a soft-bristle toothbrush specifically for cleaning your jewellery. Depending on how often you wear your piece, clean it every few weeks to every few months using a small bowl of water mixed with mild soap. Soak the jewellery for 5 to 10 minutes, then gently brush around the setting before rinsing carefully. This will help remove built-up dirt and restore its shine. If you notice scratches that may require re-polishing, please contact your designated consultant or email a photo to info@thebetterdiamond.com
CHECK YOUR PRONGS OCASSIONALLY
It is important to inspect your jewellery from time to time, especially the prongs holding your stones in place. Look out for signs of wear or deformation, such as prongs appearing shorter than usual or uneven in shape. You can also hold the piece close to your ear and gently shake it. If you hear any rattling, the stone may be loose and should be tightened as soon as possible.
STORE EACH PIECE PROPERLY
When not in use, store your jewellery in a cool, dry place in a soft-lined box or pouch. Pieces should ideally be stored separately to prevent them from rubbing against each other, which may cause scratches or other damage.
COMPLIMENTARY ANNUAL CLEANING AND INSPECTION
In addition to the care practices above, The Better Diamond offers an annual mailer to past and current clients, usually during the year-end holiday season, inviting Singapore-based clients to send in their pieces for complimentary cleaning and inspection for loose stones. We believe jewellery should be worn, enjoyed frequently, and treasured for generations. This service helps ensure that your stones remain beautiful, secure, and safely set. If you are based overseas, please email us for recommendations in your area.
